Description

About the role:
The Brand Account Manager is a key player in our agency, responsible for leading brand relationships, overseeing social strategy, and managing internal teams to deliver measurable results. With a focus on strategic growth, creative execution, and long-term partnership building, this role is for someone who understands how to build, scale, and sustain brand presence in today’s social landscape.

This job is for you if...

You have 5+ years of experience managing social media or digital marketing for brands (either in-house or agency-side)
You have a strong understanding of brand positioning, digital storytelling, and growth strategy
You have experience driving measurable growth (revenue, customers, community) for consumer brands
You have experience in client services and client management
You are a strong writer and presenter
You have impeccable attention to detail, project management, teamwork, communication, and organizational skills
You’re passionate about culture and brand-building
You have a deep desire to continually grow as a person
You are proactive and often come to the table with unique ideas and approaches
You’re detail-oriented with a commitment to follow through
You’re nimble and flexible to succeed in a fast-paced environment
You have a drive to exceed the expectations of NOX Media, its clients, strategic partners, and colleagues through hard work, creative thinking, and deep knowledge of industry subject matter
Roles & Responsibilities:

Manage day-to-day brand client relationships and communications, ensuring proactive service and strategic alignment
Lead internal teams to develop and execute brand and social strategies that drive awareness, engagement, and growth
Define brand narratives and content strategies rooted in cultural relevance and data-driven insights
Create detailed content briefs and ensure effective communication with creative and production teams
Lead and facilitate weekly client calls, ensuring clarity, accountability, and strong relationships
Review monthly reports, identify key takeaways, and collaborate on strategy optimization
Ensure the team is playing to the nuances of each social platform for increased organic exposure
Collaborate with paid media and influencer teams to create cohesive brand campaigns
Write captions, organize content calendars, and maintain content quality standards
Stay updated with industry trends, platform updates, and emerging opportunities
Contribute to the overall digital marketing strategy for each brand client

Requirements

Necessary Experience:

You have 5+ years in brand marketing, digital marketing, or client management
You have 3+ years of experience in managing cross-functional social media/content teams (creators, strategists, paid media, etc.)
Proven ability to lead brand campaigns and grow audiences across multiple social platforms
General paid media knowledge (i.e. high level media planning, basic understanding of social ad manager platforms)
Collaborate effectively in a team environment
An independent worker with strong time management and organization skills
A problem solver with foresight and the ability to develop creative solutions
Deep knowledge of digital advertising and marketing trends, including the evolving social and creator landscape
Ability to quickly understand a brand’s business, goals, and competitive environment, and translate them into actionable strategies
Very experienced with the Google Suite [Gmail, Cal, Google Drive]
Demonstrated problem-solving capabilities in a client-facing role
Professional and respectful demeanor in dealing with internal and external business partners
Integrity and optimism, regardless of the situation
Use information, data, and resources to proactively identify and solve problems to get the job done